6 Resource Management

6.1 Provision of Resources

The organization has implemented a Quality Management System that complies with the AS 9100 Rev. C and ISO 9001:2008 standards. The implementation was achieved with management commitment and with sufficient resources for the implementation.

Management determines and provides the resources needed

• to implement and maintain the quality management system and continually improve its effectiveness, and
• to enhance customer satisfaction by meeting customer requirements.

6.2 Human Resources

6.2.1 General

Personnel performing work effecting conformity to product requirements are competent to process the work on the basis of appropriate education, training, skills and experience.

• To ensure competence of our personnel, job descriptions have been prepared identifying the qualifications required for each position that affects product quality.
• Qualifications include requirements for education, skills and experience. Appropriate qualifications, along with required training, provide the competence required each position.

Note: Conformity to product requirements may be affected directly or indirectly by personnel performing any task within the quality management system.

6.2.2 Competence, Training and Awareness

The organization:

• determines the necessary competence for personnel performing work affecting conformity to product requirements,
• where applicable, provides training or takes other actions to achieve the necessary competence,
• evaluates the effectiveness of the actions taken,
• ensures that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives, and
• maintains appropriate records of education, training, skills and experience (see 4.2.4)

Note: Training and evaluation are directed by or conducted by the manager or supervisor of the department. Records of training are maintained by each department manager.

Supporting documentation:

• Training Procedure
• Training Flowchart
• JobDescriptions
• Employee QMS Training Matrix

6.3 Infrastructure

The organization determines, provides for, and maintains the infrastructure needed to achieve conformity to product requirements. The infrastructure includes, as applicable:

• buildings, workspace and associated utilities,
• Process equipment (both hardware and software), and
• Supporting services (such as transport, communication, or information systems).

6.4 Work Environment

The organization determines and manages the work environment needed to achieve conformity to product requirements.

A work environment suitable for achieving product conformance is maintained. The work environment is managed for continuing suitability. Data from the quality system is evaluated, as needed to determine if the work environment is sufficient for product conformance. Temperature, humidity, lighting, cleanliness, protection from electrostatic discharge may affect the conformity of the product.

Note: The term "work environment" relates to conditions under which work is performed including physical, environmental, and other factors (such as noise, temperature, humidity, lighting or weather).

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